Refund policy

At MOUBARAK SHOP LADIES, we are committed to providing a satisfying shopping experience. If you experience an issue with a product purchased online, please read our return and refund policy below.

Returns and exchanges: We accept returns and exchanges for online orders only when the item received is defective. If you receive a defective item, contact us immediately using the phone number or email address provided and include details of the product and the defect. You have 3 days from the date you receive your order to report a defect.

Return procedure: Once you have contacted us and we have confirmed that your return is eligible, our team will provide detailed instructions for returning the defective product. Return shipping costs are your responsibility.

Shipping and insurance costs: For all returns, you are responsible for prepaying shipping and insurance costs, where applicable. Please use a secure, trackable shipping method.

Inspection and replacement notification: Once we receive the returned item, our team will inspect it carefully. We will notify you by email within a reasonable time whether the item qualifies for replacement because of the reported defect. Shipping and handling charges shown on the packing slip or invoice are not included in the replacement.

Replacement: If your return is approved, we will replace the defective product with the same item. No refund will be issued unless a replacement is unavailable. Shipping and handling charges already paid are non-refundable. Please allow up to 15 business days after our email confirmation for the replacement to be processed.

Items purchased in store: Orders and products purchased in store cannot be replaced or refunded. Please inspect and try on products before completing your purchase.

We are committed to resolving issues with defective items promptly and ensuring your satisfaction with MOUBARAK SHOP LADIES. If you have any questions about this policy, please contact us. Thank you for choosing MOUBARAK SHOP LADIES.